Privacy
Policy

This Privacy Policy (hereinafter "Policy") describes how Waze33 (hereinafter "Waze33", "the Platform", "We", "Us", or "Our"), the operator of the online gambling platform accessible at waze33.cam, collects, uses, stores, discloses, and protects the personal data of individuals (hereinafter "You", "User", or "Player") who access or use the Platform.

Waze33 is an English-language online gambling platform serving players primarily located in Malaysia. All services are offered in Malaysian Ringgit (MYR), and the Platform integrates with Malaysian payment infrastructure including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong. The processing of personal data described in this Policy is carried out in connection with the delivery of these services.

By registering an account on Waze33, accessing the Platform, or using any of its services, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with this Policy, you should not use the Waze33 Platform.

This Policy should be read together with our Terms and Conditions, which govern your use of the Platform more broadly.

For the purposes of this Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, payment details, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction.
• "Data Controller" refers to Waze33, which determines the purposes and means of processing Personal Data in connection with operating the Platform.
• "Data Processor" refers to any third party that processes Personal Data on behalf of Waze33, subject to binding data processing agreements.
• "KYC" means Know Your Customer — the identity verification process carried out to confirm a Player's identity, age, and source of funds.
• "Cookies" means small text files stored on your device by a web browser at the instruction of a website, used to track session information and preferences.
• "Third-Party Service Providers" means entities engaged by Waze33 to provide services in connection with Platform operations, including payment processors, game content providers, fraud detection services, and analytics providers.

Waze33 collects Personal Data across three principal categories. The table below summarises what we collect and why:

Waze33 collects Personal Data through the following means:

Waze33 processes Personal Data on the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing is required to perform our obligations under the Terms and Conditions you have entered into with Waze33, including operating your account, processing deposits and withdrawals, and delivering gaming services.
• Legal Obligation: Processing is required to comply with applicable legal requirements, including KYC identity verification, anti-money laundering obligations, age verification enforcement, and record-keeping requirements.
• Legitimate Interests: Processing is carried out in pursuit of Waze33's legitimate business interests — including fraud prevention, platform security, responsible gambling monitoring, and improving Platform performance — where those interests do not override your fundamental data protection rights.
• Consent: For marketing communications and the use of non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time.

Waze33 uses your Personal Data for the following purposes:

• To create, operate, and manage your registered account on the Platform;
• To verify your identity and age through the KYC process prior to enabling deposits and withdrawals;
• To process MYR deposits and withdrawals via your chosen payment method (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, or cryptocurrency);
• To deliver sports betting markets, live casino, slot, lottery, and arcade gaming services;
• To administer bonus offers, promotions, and VIP programme benefits;
• To provide customer support via live chat and email;
• To detect and prevent fraud, money laundering, underage gambling, and other prohibited activity;
• To monitor responsible gambling indicators and enforce self-imposed limits, cooling-off periods, and self-exclusion requests;
• To send transactional communications (deposit confirmations, withdrawal notifications, security alerts);
• To send marketing communications about promotions and new features — only where you have provided consent;
• To analyse Platform performance and improve user experience;
• To comply with all applicable legal, regulatory, and licensing obligations.

Waze33 does not sell or rent your Personal Data. We may share your Personal Data with the following categories of third parties, strictly for the purposes outlined:

Waze33 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention guidelines apply:

• Active Account Data: Retained for the duration of your registered account and for a period of up to five (5) years following account closure, in accordance with anti-money laundering record-keeping obligations;
• KYC / Identity Documents: Retained for a minimum of five (5) years from the date of account closure or from the date of the last transaction, whichever is later;
• Transaction Records: Retained for a minimum of five (5) years in compliance with financial record-keeping requirements;
• Support Communications: Retained for up to two (2) years from the date of the interaction, unless required longer for dispute resolution purposes;
• Marketing Preferences & Consent Records: Retained for the duration of the account and for up to three (3) years following account closure or withdrawal of consent.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

Waze33 implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and the Waze33 platform;
• Encrypted storage of sensitive data including KYC documents and financial records at rest;
• Role-based access controls ensuring that Personal Data is accessible only to authorised personnel with a legitimate need;
• Regular security audits and penetration testing by independent technical reviewers;
• Two-factor authentication options available to players for account security;
• Incident response procedures to detect, contain, and notify affected parties of any data breach in a timely manner.

The Waze33 platform uses cookies and similar tracking technologies to operate essential platform functions, remember your preferences, and analyse usage patterns to improve the Platform.

You may manage or withdraw your consent for non-essential cookies at any time through the cookie preference settings accessible on the Platform. Note that disabling certain functional or analytics cookies may affect your experience.

As a user of the Waze33 platform, you have the following rights in relation to your Personal Data. To exercise any of these rights, please contact us using the details in Section 16.

We will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, with notice provided to you within the initial 30-day window. We will not charge a fee for reasonable requests unless they are manifestly unfounded or excessive.

Waze33 strictly prohibits the use of its platform by individuals under the age of 21 years. We do not knowingly collect Personal Data from individuals under 21. The KYC verification process is specifically designed to prevent underage registration.

If Waze33 becomes aware that Personal Data has been collected from an individual under the age of 21, that account will be immediately closed, associated data will be deleted (subject to any legal obligations to retain records of the incident), and any deposits will be returned to the payment source.

If you have reason to believe that a minor is using or attempting to use the Waze33 platform, please contact our support team immediately at [email protected].

The Waze33 platform integrates third-party services to deliver its full feature set, including game content providers, payment gateways, and analytics tools. While Waze33 takes reasonable steps to ensure that all third-party processors operate under appropriate data protection standards, your interaction with these services may also be subject to the privacy policies of those third parties.

Waze33 does not control the data practices of independent third-party providers and recommends that you review their respective privacy policies where applicable. All third-party processors engaged by Waze33 are subject to binding data processing agreements that restrict their use of Personal Data to the scope of services provided to Waze33.

Waze33 serves Malaysian players and operates with a primary focus on Malaysian payment infrastructure and local player needs. However, some of the third-party service providers engaged by Waze33 may process Personal Data in jurisdictions outside Malaysia.

Where Personal Data is transferred outside Malaysia, Waze33 takes appropriate safeguards to ensure that your data receives an equivalent level of protection, including requiring receiving parties to be bound by contractual data protection clauses or to operate within jurisdictions that provide adequate data protection standards recognised under applicable law.

Waze33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. Where a material change is made to this Policy, we will notify registered Players via a platform notice, email notification, or both, prior to the change taking effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Waze33 platform following the effective date of any revised Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact Waze33 through the following channels:

For responsible gambling related data requests — including self-exclusion records or account closure — please also refer to our Responsible Gambling page.